I am currently working in a technical support bpo as a senior technician and iam facing the following issue in the company,
1) 6 days working and alternate weekend off ( where as technical support and other bpo work 5 days a week and 2 days off)
2) I am a client service engineer but still expected to work 12 hours shift in weekend as a customer support (only on saturday or sunday ) but not paid overtime for that also my boss insist that we have to do the customer support role its mandatory
(even though its not mentioned in the job offer letter )
3) Pickup and drop facility not provided even though we work in 24*7 cycle (this week roaster my shift is 7pm to 4am( public transport starts after 5 am) when i asked about travelling on my own and getting the amount reimbursed i was told that its not possible
4) Unfair, disrespectful and partial behaviour ( the boss was shouting on the floor saying "i dont respect the technicians"
5) Accused of doing timepass during work hours ( where as our work is dependent upon sales floor , if they dont make the sale we dont have the remote session to work on.
please help me as what action can be taken to resolve these problems.
1) 6 days working and alternate weekend off ( where as technical support and other bpo work 5 days a week and 2 days off)
2) I am a client service engineer but still expected to work 12 hours shift in weekend as a customer support (only on saturday or sunday ) but not paid overtime for that also my boss insist that we have to do the customer support role its mandatory
(even though its not mentioned in the job offer letter )
3) Pickup and drop facility not provided even though we work in 24*7 cycle (this week roaster my shift is 7pm to 4am( public transport starts after 5 am) when i asked about travelling on my own and getting the amount reimbursed i was told that its not possible
4) Unfair, disrespectful and partial behaviour ( the boss was shouting on the floor saying "i dont respect the technicians"
5) Accused of doing timepass during work hours ( where as our work is dependent upon sales floor , if they dont make the sale we dont have the remote session to work on.
please help me as what action can be taken to resolve these problems.