How Can I Address Office Discipline and Resolve Conflicts Among Technicians?

Hi Friends, this is Gauri. I'm working in a service provider company in Coimbatore. We have technicians like electricians, plumbers, carpenters, myself (HR), and admin. My concern is the admin and technicians often quarrel in the office premises. They shout at each other in the office. Our office is located in a residential area, and I don't want any issues regarding the same. The technicians are uneducated people, but I want them to understand the seriousness of office discipline.

How to Address Office Discipline Issues

Please help me with how I can make them understand. I want to give them memos and warnings. Please suggest.

Differences in viewpoints are bound to occur where there are people. Your concerns need to be addressed. Does your apex management understand your concerns? Are they serious about working in cohesion and harmony? Find out all these. Any change can be brought about only by the willingness and commitment from top management. If the management is willing to look into it, then the matter is half resolved.

Firstly, if the administration group is educated, they should find better ways of handling. After all, it takes two to tango, and those with better education should take the lead. By education, bookish education is not referred. People skills are important. Secure top management's mandate to set things right. Identify the key persons who are responsible for creating the disturbance from both sides. Call them and stress the importance of discipline and the management's view to have a healthy exchange of views. Of course, management must give authority to adopt the carrot and stick policy. Prepare standing order rules and get approval. Most importantly, conduct courses to improve interpersonal relationships.

Good luck,

V. Raghunathan