It is obvious that training is a costly proposition. It is not only the money spent on it but also the time and energy invested. Therefore, it is essential to determine first whether a need for training actually exists and whether the training will contribute to reaching organizational goals.
Steps to Identify Training Needs
I sincerely feel that it would be essential to identify the following:
1. Identify the "jobs" that demand special skills which the "handler" needs to be trained in.
2. Determine if the "handler" is capable of acquiring additional skills as mentioned. Identify "what he is" today and "what he is required to be."
3. Decide how many such "handlers" the organization wants to train. Determine the "batch size."
4. Decide who would train the "batch." Choose between internal or external "faculty."
5. Determine how the training should be conducted: in a "classroom," "on the job," or a mix thereof.
6. Identify the "batch" response to training and evaluate the "trainer" through individual batch members.
7. Assess "training effectiveness" during specific "hands-on jobs" by batch members.
I have provided the basic steps in a training process. There are plenty of discussions on "Training & Development" available here that would surely benefit you. Just search through the site.
Regards & wishes....