Seeking Confidential Feedback Tools: How Can Employees Safely Share Insights on Culture and Processes?

I am looking for a website, software, or application where employees can provide feedback about processes, culture, and potential developments to boost morale and create a better work environment. I am seeking a tool that ensures employees' identities remain confidential throughout the feedback process.

Hi Neelam,

You can use Google Docs to prepare the feedback and share the link. In the feedback form, you can include the data for feedback. Once they submit, you can check their feedback.

Thanks for the reply.

I am looking for anonymous feedback from employees. I want to keep the employees' names confidential. It also should not be tracked through IP addresses.

You have asked for the anonymous feedback tool. First and foremost, taking feedback from employees is a good idea. This is not just a tool for upward communication, but it will help you gain insight into the psychology of the employees. A large number of organizations have grown because they conducted an "Employee Satisfaction Survey." Taking a clue from these surveys, they further brought changes in their working style or the organization's culture.

The Need for Anonymity

Coming to your query now. You have asked for a tool for anonymous feedback. The fact that you prefer a cloak of anonymity for taking feedback from employees speaks volumes about the flaw in your organization's culture.

If dissent is dismissed as disobedience or if dissent is suppressed, it does not get diluted but gets buried deeply, and the organization needs anonymity to unearth it. Therefore, as an HR professional, your first question is why your organization requires anonymity. What can you do to bring a culture of openness? Is the top boss wary of divergent views? What can be done for the free movement of upward information? Do you have means to capture information from the lowest level of the hierarchy, or do top bosses get feedback from their immediate subordinates, and are they happy with it? Is there a disconnect between managers and non-managers? Is there a disconnect between managers and top management?

As an HR professional, you might know the replies to the questions that I have raised. Nevertheless, if, due to your disempowerment or disentitlement to express your views, you prefer anonymous feedback from employees and bring to the fore that open secret, then there is nothing wrong; go ahead with the tool! The outcome of the survey will lend credibility to what you knew all along!

Thanks,

Dinesh Divekar

The Importance of Anonymous Employee Feedback Tools

Anonymous employee feedback tools are crucial these days, and Google Docs will not be the solution. Here's why:

1. The link that you share with your team is open. If someone forwards that form to someone outside your company, you have no clue who the feedback came from. It could be your ex-employee too.

2. You need to spend time framing the questions, and you need to put in a lot of effort thinking through the entire process. Instead, try a tool like https://understandbetter.co/, which has customers like Chargebee, Spritle, and many other companies. They use the tool to provide anonymous feedback quickly.

Regards