Seeking Help: How to Create Effective Training Modules for Employee Development?

I am working as Manager HR in a courier company. We are planning to provide a basic training session for our employees. The below-mentioned topics are included for the training session:

1. Manners, Etiquette, and Courtesy (M, E & C) - Highly essential attributes for any individual aspiring to succeed in life.

2. How to Dress According to Your Job - Dress appropriately for your role and do not let fashion dictate terms to you.

3. Behaving in Public Like a Gentleman

4. How to Be Pleasant to People

5. Behavior in the Office - Interactions with your superiors, colleagues, and subordinates.

I request if anyone can help me with training modules.

Functional Skills in Courier Services

You have given a list of topics on soft skills. But what about their functional skills? I found couriers committing the following mistakes:

a) Picking up packages whose packing is not suitable for transportation
b) Picking up packages without proper paperwork
c) Picking up packages where there is no service
d) Picking up packages with incomplete addresses
e) Misrouting the packages
f) Not informing the customer of the reasons if the package is not delivered
g) Not taking a deep interest in finding out the address. Writing false comments like "Address not found," "Door locked," etc., for the packages meant for delivery.
h) Not checking how many documents or non-documents are in the hub without delivery.

Going further, through training, we need to instill career consciousness in their minds. The Indian economy is growing, and businesses are expected to grow. With the increasing demand for courier and logistics services, their career growth depends on their interest and improving their command of English. They also need to learn basic computer skills.

A friend from Chennai had couriered me an admission form from an Educational Institute for my daughter. It was sent by a very prominent courier company. Their local branch is just 2 km away from my home, yet they delayed processing the form for three days. As a Branch Manager, why did he not reconcile why the document remained in the hub without delivery? There are several instances of customer dissatisfaction. Customers prioritize timely delivery over the appearance of the courier. Therefore, training on addressing customer dissatisfaction should take precedence over superficial issues.

Thanks,

Dinesh Divekar