Privilege leaves not being approved by business heads - what action can we take?

Dear All, I am working as an HR- executive (Employee relations) in a bpo. many of the agents working here do not have any CL/ SL, except privilege leaves. during festive season their operations head do not allow the agents to take leaves. i raised the concern to my HR manager but he said its business requirement and we cannot disturb the business by getting their privilege leave approved.

Even if the agents are asking for resignation the business supervisors are asking them to serve notice period in the coming month. if any agent is in need of some personal emergency and if his leaves are not getting approved what action can we take against such business head/ supervisor. our policy clearly stats . employees have every right to take privilege leave. but still the same is not getting approved.

All heads please suggest.

Dear , Your BPO is covered by the state Shops & Establishments Act which is having provisions relating to grant of leaves. Now if employer does not allow you your due leaves/holidays then approach the law enforcing authority (Labour Department).
With Regards,
R N KHOLA