Dear Quinn,
Following is my take on your post:
a) You have mentioned about the department but which is the department? What are the objectives of the department?
b) It appears that you have confused with the term "audit". Definition of audit is examine carefully for accuracy with the intent of verification. To examine the accuracy and to verify, you need to first define the systems and process of the department. Please remember that audit is done to check whether the systems and processes are followed correctly or not. Audit is not of the persons.
c) To understand the systems and processes of the department, you have to understand what is the input to the department and what is output from the department. To whom this output is for? Is it for internal customers or external customers? What is the customer satisfaction ratio?
d) You feel that managers are not working. Nevertheless, would it alright if we place managers at par with the subordinates? Managers job is to get the work done from the subordinates. For this, constantly they need to guide, coach, counsel, train and advise their subordinates.
e) Since you have not mentioned the name of the department, it is not possible to write for what they are accountable for. Take the case of Inventory Turnover Ratio (ITR). No single person in the purchase department is directly responsible for elevating this ratio, however, Head Purchase or Head Supply Chain will remain responsible to elevate this ratio or maintain the level where they are. For this, he/she has to get the work done from all the persons working in the Purchase Department.
Final comments: - Well gentleman, this is your second query on the same subject. Earlier also you have raised the query. There were three replies to your query however, instead of responding to their clarification, you have raised second post after 15 days. You wanted to keep cards close to your chest and yet want seniors to respond! How long will this continue?
Thanks,
Dinesh Divekar
Business Mentor, Consultant and Trainer