Dear Swarna,
While establishing PMS or designing the KRAs, the following needs to be noted:
a) Do we measure what deserves to be measured?
b) Do KRAs pass the test of the SMART principle?
c) Has the direct and indirect cost been identified for all the departments? Are these costs included as KRAs for the respective HOD?
d) Has the staff of the downmost level understood the importance of measurement or how to design the measures? Mere Manager or HOD understanding of the concept of KPIs and KRAs is not sufficient. He/she attains the department's KRA through his/her subordinate. What if the Manager/HOD does not get sufficient support from the juniors?
e) Are there any staff who are kept off the hook?
I have been giving replies to the posts on PMS time and again. Click the following link to refer to one exhaustive reply:
https://www.citehr.com/511936-pms-company.html
Though the heading of the heading is for IT companies, the reply applies to all types of industries. In the above link, you will find several other links. Go through all the links patiently. It will improve your awareness of the subject.
For further doubts, you may call me on my mobile number. Talk to your management and find out whether they are ready to hire the paid services of an external consultant like me. For further queries, feel free to
contact me.
Thanks,
Dinesh Divekar