Building a 5-Year Training Academy for Customer Service: Seeking Your Insights

Hi Friends,

I have recently joined a company in the power domain, and I take care of Customer Service Trainings. I am supposed to create a Training Academy sort of framework and an overview of the trainings a person will attend in the coming 5 years. Please share your valuable inputs.

Regards,
Monica

If you are going to conduct training on customer service, then your training should revolve around the following KPIs:

a) Increase in Customer Satisfaction Index (CSI) because of the training

b) Decrease in customer attrition ratio because of the training

c) Decrease in the cost arising out of poor customer service

d) Reduction in the turnaround time per call

and so on...

Earlier, I had given an exhaustive reply on employee training. You may click the following link to refer to it: https://www.citehr.com/523786-traini...ml#post2222367

For further queries, feel free to contact me.

Thanks,

Dinesh Divekar

5 years is a long time, Monica. I wouldn't recommend something for that long. Refer to some posts by Dinesh; you should get some ideas from there.