Dear Harika,
KPIs and KRAs need to be customised as per your company's need. You cannot make generalisation based on the industry. Within needs of the companies vary widely.
Earlier, I have given exhaustive reply on the subject. You may refer the following link:
https://www.citehr.com/526357-kpi-kra.html
In the link, you will get further links. In those links you will still further links and so on. Go through my all the replies patiently in order to understand the subject well.
Thanks,
Dinesh Divekar