Thank you..
Actually i m working as an Assistant Manager Operation in a BPO,newly i start working for busiiness development team as well. currently we have a telecom client whom present business modality (Manpower & Operations management).Now we want to present them the benefits of outsourcing the entire contact center compared to pesent modality.Currently we are billing them based on man hour.we serving them only man hour and operaton. We want to give them a presentation based on below points and want to offer them the benefit to outsource the entire contact center. I need to know how could i prepare this presentation..what point i need to include there?i dnt hav any idea.A telecom which service can outsource?if they outsource their entire contact center what would b their benefit?If we suggest them FTE base operation how they could b benefited?Please help to prepare this presentation..
The presentation should include the below :
Present modality
Challenges faced in the current modality
Proposed modality
Benefits for proposed modality for Teletalk
Financial/operational efficiency enhancement & increase customer satisfaction
thanks,
farhana
Actually i m working as an Assistant Manager Operation in a BPO,newly i start working for busiiness development team as well. currently we have a telecom client whom present business modality (Manpower & Operations management).Now we want to present them the benefits of outsourcing the entire contact center compared to pesent modality.Currently we are billing them based on man hour.we serving them only man hour and operaton. We want to give them a presentation based on below points and want to offer them the benefit to outsource the entire contact center. I need to know how could i prepare this presentation..what point i need to include there?i dnt hav any idea.A telecom which service can outsource?if they outsource their entire contact center what would b their benefit?If we suggest them FTE base operation how they could b benefited?Please help to prepare this presentation..
The presentation should include the below :
Present modality
Challenges faced in the current modality
Proposed modality
Benefits for proposed modality for Teletalk
Financial/operational efficiency enhancement & increase customer satisfaction
thanks,
farhana