Dear Seniors,
I am newly joined Hr Executive to IT company,having strength of 42 employees.
We have Technical/Functional /Techno-Functional ERP consultants who work on service request or in other words they work on implementation/customization project and offshore support project.
I am being given a task of Performance management.
My question is on Parameters that needs to consider.
I referred some materials on citehr.com for PMS.I thought of proceeding by job description,KRA,KPI and then PMS.
But dont know how to work on KRA and KPI and which PMS tool to be used.Please help.
My second task is of reviewing work of one of our employee who work as Help desk Manager and responsible to raise,update and closure of Service requests and also coordinating with Clients on daily basis.
but he has found to be irregular to work.His number of full day,half day and short leaves are tremendous that my Director ask me to review his work..How to review his work? Please help.
Regards,
Sapana
sapana.gaikwad1112@gmail.com
I am newly joined Hr Executive to IT company,having strength of 42 employees.
We have Technical/Functional /Techno-Functional ERP consultants who work on service request or in other words they work on implementation/customization project and offshore support project.
I am being given a task of Performance management.
My question is on Parameters that needs to consider.
I referred some materials on citehr.com for PMS.I thought of proceeding by job description,KRA,KPI and then PMS.
But dont know how to work on KRA and KPI and which PMS tool to be used.Please help.
My second task is of reviewing work of one of our employee who work as Help desk Manager and responsible to raise,update and closure of Service requests and also coordinating with Clients on daily basis.
but he has found to be irregular to work.His number of full day,half day and short leaves are tremendous that my Director ask me to review his work..How to review his work? Please help.
Regards,
Sapana
sapana.gaikwad1112@gmail.com