Performance Appraisal Of Managers

I am working as HR Manager in a publishing company in Gurgaon . It is quite easy to judge the performance of employees but it is really difficult to evaluate senior employees like managers and team leaders who have high salary range. Please provide me a template or guide me on the criteria for performance appraisal of managers and vice presidents.

Dear Anju,

Measuring the performance of the managers is not difficult per se. You need to identify the measures of performance for their departments.

It appears that you do not have proper Policy on Performance Appraisal (PA) well in place. When employees join the company, during induction itself they should be told that when their appraisal will take place. The salient features of policy could be as below:

a) Appraisal may be done quarterly. Appraisal cycle of one year is too long. Nevertheless, salary hike may be done as on 1st April or 1st Oct.

b) Employees who join in between, when their first PA will take that can be decided in the policy.

c) % of salary hike should be linked to the score of PA.

The important point is PA concentrates only on the individual performance. We need to go beyond and measure the business performance. For this you need to have well-designed policy on Performance Management System (PMS). Irrespective of the type of company, principles of PMS do not change. These are common across all the industries. While establishing PMS or designing the KRAs, following needs to be noted:

d) Do we measure what deserves to me measured?

e) Do KRAs pass the test of SMART principle?

f) Has the direct and indirect cost been identified for all the departments? Are these costs included as KRAs for the respective HOD?

g) Has the staff of downmost level understood the importance of measurement or how to design the measures? Mere Manager or HOD understanding the concept of KPIs and KRAs is not sufficient. He/she attains department's KRA through his/her subordinate. What if the Manager/HOD does not get sufficient support from the juniors?

h) Are there any staffs who are kept off the hook?

I have been giving replies to the posts on PMS time and again. Click the following link to refer one exhaustive reply:

https://www.citehr.com/511936-pms-company.html

Though the heading of the heading is for IT companies, the reply is applicable to all the type of industries. In the above link, you will find several other links. Go through all the links patiently. It will improve your awareness of the subject.

For further doubts, you may call me on my mobile number. Talk to your management and find out whether they are ready hire paid services of external consultant like me. For further information, you may call me on my mobile.

Thanks,

Dinesh Divekar