KRA's For All Level's Of Software Engineer.....

My company is a 4-year-old IT firm, and still, they don't have KRAs. I have to define KRAs for all levels of software engineers, i.e., Software Engineer-Trainee, Jr. Software Engineer, Software Engineer, Sr. Software Engineer (Team Leader), etc. KRAs are the same level for Android, iOS, PHP, and Web Designer profiles. If somebody has some examples in KRAs, kindly share them. It's urgent.

Dear Rachna,

Preparation of KPIs and KRAs requires a lot of expertise. KRAs are customized based on your company's systems and processes, customer requirements, etc. Therefore, what is applicable to other companies may not be for your company.

Secondly, you cannot develop the KRAs in isolation for a particular department or give focus to operations. If you are in HR, then it is not your job to develop the KRAs. This job belongs to a senior to whom these personnel report. Why is the senior not developing the KRAs for his/her juniors? Situations of this kind arise because it appears that you do not have a comprehensive Performance Management System (PMS) in your company.

Irrespective of the type of company, the principles of PMS do not change. These are common across all industries. While establishing a PMS or designing the KRAs, the following needs to be noted:

a) Do we measure what deserves to be measured?

b) Do the KRAs pass the test of the SMART principle?

c) Have the direct and indirect costs been identified for all departments? Are these costs included as KRAs for the respective HOD?

d) Have the staff at the lowest level understood the importance of measurement or how to design the measures? Simply having the Manager or HOD understand the concept of KPIs and KRAs is not sufficient. He/she attains the department's KRA through his/her subordinate. What if the Manager/HOD does not receive sufficient support from the juniors?

e) Are there any staff who are being let off the hook?

I have been responding to posts on PMS time and again. Click the following link to refer to one exhaustive reply:

https://www.citehr.com/511936-pms-company.html

Though the heading of the post is for IT companies, the reply is applicable to all types of industries. In the above link, you will find several other links. Go through all the links patiently. It will improve your awareness of the subject.

For further doubts, you may call me on my mobile number. Talk to your management and find out whether they are ready to hire paid services of an external consultant like me. For further information, you may call me on my mobile.

Thanks,

Dinesh Divekar

Thank you for your response. I found the information in your post to be very helpful. However, I need to create key performance indicators (KPIs) for Team Leaders, an area where I lack expertise. Could you please provide guidance on what KPIs would be suitable for Software Engineers in an IT company? This information will help me proceed with the process. My Managing Director has instructed me to complete this task by the weekend. Your assistance is greatly appreciated.