To implement a PMS, it requires tremendous support from the management. Do you have buy-in from management? If not, then first obtain it.
PMS is to measure business performance. To measure business performance, we need to measure the performance of each department. To measure the performance of each department, we need to identify the direct and indirect costs of each department. KPIs are to be designed based on costs. The other parameters to design the measures are quality, quantity, customer satisfaction, accuracy, timeliness, etc.
Be it noted that sound PMS depends on what you measure and not on the software that you use. Companies do measure performance, but they may not measure what deserves to be measured. Recently, I helped one of the members of this forum design the KPIs for an Event Manager. If you wish to have a look at that post, you may click the following link:
https://www.citehr.com/511712-kpi-kr...ml#post2190644
I have been giving my replies on this subject time and again. You may refer to the following links to review my past posts:
https://www.citehr.com/500549-format...ml#post2165577
#post2152684
https://www.citehr.com/498440-how-ca...ml#post2160264
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https://www.citehr.com/490150-job-de...ml#post2140544
I recommend you go through each reply patiently and clarify yourself about PMS.
I provide consulting services to establish PMS. If you wish to hire my services on PMS consulting, I will help you bring the sea change. I will study the systems and processes of each department deeply and design unique measures. You may talk to your management about availing my services. If you wish to know more about my consulting services, then you may
click here to check the presentation.
Thanks,
Dinesh Divekar