In the BPO industry or otherwise, employee training is conducted to either attain a certain standard or to maintain a certain level of standard. Therefore, training efforts or the training budget would vary depending on the nature of the industry, the size of the company, the complexity of the systems and processes, the standards that the company wishes to achieve, the direct and indirect costs that the company wishes to optimize through training, the knowledge assets that the company has developed over a period of time, and above all, what kind of learning culture the company has.
Employee Training: A Medium, Not an End
Employee training is a medium and not an end. Employee training is like a ladder. It needs to have sufficient steps to scale the desirable height. Sometimes the ladder is too short, and sometimes it's too big. Choosing the right step ladder is a matter of leadership.
To further address your query, please feel free to call me on my mobile. I will propose something that will help foster a culture of learning. In such a culture, employees self-learn rather than wait for the company to train them.
Thanks,
Dinesh Divekar