My query is about creating healthy and motivating team environment. Scenarios is as below:
Its a support team in IT company; work is related to support business applications and monitoring the IT systems.
50% of team is long tenured and rest are recent hires of 1+year.
Work is in shifts supporting round the clock
Challenges
-They feel its a monotonous work; no learning curve.
-People are willing to work on something new - however its customer driven and nothing new can be offered in near future.
-They want to increase knowledge and skillsets, however no action to achieve it
-Due to lack of budgets, incentives / bonus are stopped from a year
-No willingness to work in night shifts - although there is shift allowances
Ask:
What steps can be taken up in a support environment to motivate people
Its a support team in IT company; work is related to support business applications and monitoring the IT systems.
50% of team is long tenured and rest are recent hires of 1+year.
Work is in shifts supporting round the clock
Challenges
-They feel its a monotonous work; no learning curve.
-People are willing to work on something new - however its customer driven and nothing new can be offered in near future.
-They want to increase knowledge and skillsets, however no action to achieve it
-Due to lack of budgets, incentives / bonus are stopped from a year
-No willingness to work in night shifts - although there is shift allowances
Ask:
What steps can be taken up in a support environment to motivate people