Dear Neha,
As far Performance Appraisal process is concerned by and large the process is same across the spectrum of industries. Cycle of measurement could be either quarterly or half-yearly. The difference from one industry to another is about measures of performance.
Posts of this nature appear continually at this forum. Recently I have given reply to one such post. You may refer the following link:
https://www.citehr.com/512291-how-de...ystem-kpo.html
Though the heading of the post is about KPO, the reply is applicable to logistic industry as well. In the above link you will get several further links. I recommend you going through each link and understand the comprehensiveness of the Performance Management System (PMS). I say so because what you need to establish is PMS and not just stop at PA.
Before designing the PA process, you need to map your operational processes as well. You need to identify the process owner for each process. Secondly, you need to identify the various costs associated with your business. Essence of your PA will lie in assigning these costs to each department.
Do you wish to hire my consulting services to establish comprehensive PMS? I have worked for world's second largest logistic company. I know the challenges of the logistic industry. Please check with your management and confirm.
Thanks,
Dinesh Divekar