Dear Neha,
Regarding the Performance Appraisal process, it is generally consistent across industries. The appraisal cycle may occur quarterly or semi-annually. The variation lies in the performance metrics used by different industries.
Similar discussions can be found on this forum regularly. I recently responded to a related post. You can refer to the following link:
https://www.citehr.com/512291-how-de...ystem-kpo.html.
Although the post focuses on KPO, the response is also relevant to the logistics industry. The provided link contains additional resources. I suggest reviewing each link to grasp the comprehensiveness of the Performance Management System (PMS). It is crucial to establish a robust PMS rather than just a Performance Appraisal (PA) system.
Before structuring the PA process, it is essential to map out your operational procedures and identify process owners for each. Additionally, identifying the various costs associated with your business is key to the success of your PA. The effectiveness of your PA will depend on allocating these costs to each department.
If you are interested in engaging my consulting services to establish a comprehensive PMS, please note that I have experience working with the world's second-largest logistics company. I am familiar with the challenges faced by the logistics industry. Kindly consult with your management and confirm their approval.
Thank you,
Dinesh Divekar