Dear Friends,
I do not know if I am in the right place to find a solution for this query, anyway it would be good if some one can help me.
One of the reputed private sector bank close to our office refused to give service. The bank manager gave me two reasons, one they do not have enough manpower for service and second the service they provide to us does not give them credit.
Can anyone help me to understand if I am wrong by taking services to the closest branch of our office though I have an account opened eight years back ( at that time this branch did not exist) in their main branch? Is it necessary for us to always travel to the main branch to take services?
I am communicating to their call center, who just sends query nos and inform us to wait 2 days more everytime, I have already waited for more than a week now, none of the seniors come into picture though cc of the communication goes to each bank official concerned from Operation head to Branch head.
Can a bank refuse service to its customers giving us reasons?
Can someone guide me in such circumstance who is the right person in the bank to approach?
thanks and regards
I do not know if I am in the right place to find a solution for this query, anyway it would be good if some one can help me.
One of the reputed private sector bank close to our office refused to give service. The bank manager gave me two reasons, one they do not have enough manpower for service and second the service they provide to us does not give them credit.
Can anyone help me to understand if I am wrong by taking services to the closest branch of our office though I have an account opened eight years back ( at that time this branch did not exist) in their main branch? Is it necessary for us to always travel to the main branch to take services?
I am communicating to their call center, who just sends query nos and inform us to wait 2 days more everytime, I have already waited for more than a week now, none of the seniors come into picture though cc of the communication goes to each bank official concerned from Operation head to Branch head.
Can a bank refuse service to its customers giving us reasons?
Can someone guide me in such circumstance who is the right person in the bank to approach?
thanks and regards