Performance Matrix - Back Office

Hi,
We are trading company & want to start performance matrix to judge the performance of the employees within the organization so that deserving candidates can be given benefits accordingly.
Our team comprises of
• Field marketing executives
• Customer care executives
• Tele sales executives
• Team Leader – sales ( back office)
• Accountant
• Computer administrator
• Customer service executive
• Stores executive
• Dispatch
Can anyone help me in some sample matrix adopted by companies & how is the performance judged for appraisal.

Dear Taranjeet Singh,

The list of the designations that you have given is from multiple departments. Therefore, what you need to do is to establish comprehensive Performance Management System (PMS). To design the performance matrix, you need to identify the KPIs/KRAs for each department. The ideal KPIs/KRAs could be designed if you are able to identify all the direct and indirect costs associated with department. This is easier said than done. For this you need to hire external consultant.

I have been giving by posts at citehr.com on this subject regularly. If you wish to read my comments, then you may click the following links:

https://www.citehr.com/500549-format...ml#post2165577

#post2152684

https://www.citehr.com/498440-how-ca...ml#post2160264

Old: -

https://www.citehr.com/490150-job-de...ml#post2140544

Talk to your management and find out whether they are ready to hire external consultant. If yes, then you may approach me. In the meanwhile, if you wish to know more about my services, then you may click the hyperlink given below.

All the best!

Dinesh V Divekar