Struggling with High Attrition and Low Hiring in BPO? Seeking Advice from Fellow HRs

Dear Senior HRs,

I am working as a Senior HR executive in a BPO company with 60-70 employees. I want to know a few things:

1. How to track attrition at the agent level and how to determine the reasons for the very high attrition rate at the agent level in my company? Mostly, soon after joining, employees abscond, and I keep chasing them but do not get any response.

2. What is the correct process for headhunting candidates and how can I increase the hiring rate in my company?

Basically, I am seeking tips for increasing hiring and decreasing attrition. Please help.

Rasheena HR

I am Rasheena, working as an HR Executive in a BPO MNC company in Tiruvannamalai. I am also facing the same problem as Charu mentioned. Seniors, please guide me on this.

If you are knowledgeable about any fact, resource or experience related to this topic - please add your views. For articles and copyrighted material please only cite the original source link. Each contribution will make this page a resource useful for everyone. Join To Contribute