The Importance of an 'Incident Diary' in PMS
To have a meaningful Performance Management System (PMS), it is necessary to maintain an 'Incident Diary.' This is where records of important contributions and pitfalls, vis-a-vis the Key Result Areas (KRA) and Key Performance Indicators (KPI), are jotted down by both the assessee and the senior.
At the time of review, whether quarterly or otherwise, these records are useful for the organization to improve the performance of employees and, in turn, enhance the overall performance of the organization in a true sense.