Understanding HR Outsourcing Costs in BPO: Key Factors and Considerations

General HR Outsourcing Per Seat Cost in BPO

In the business process outsourcing (BPO) industry, the cost of HR outsourcing per seat can vary depending on factors such as the location, services offered, and the scale of operations. It is essential for organizations to conduct thorough research and obtain quotes from multiple service providers to determine the most cost-effective option for their specific needs. By comparing different pricing structures and service levels, companies can make an informed decision that aligns with their budget and objectives.

If you have any further questions or need additional information, please feel free to reach out.

Dear Hema,

To answer your query in very simple words, the reply is (amount shown in the invoice by the manpower contractor/total seats available in the call center). However, you could have provided additional information like what kind of HR processes are outsourced. Are there in-house HR staff also, and do they monitor the contract employees? What HR activities are done and what HR activities are not done? What deliverables are linked to outsourced HR, and for what deliverables is in-house HR responsible?

Are you going to provide outsourced HR services to any company? What processes have you included in your services? Has the company calculated the cost of not having certain HR processes? The reply given in the first paragraph could differ once you clarify the following paragraphs.

Thanks,
Dinesh V Divekar

Hi Dinesh,

Thanks for the prompt reply. This is a start-up company and does not have any HR processes, which means I would be planning to outsource the entire HR department. This includes recruitment, performance management, payroll, leave, soft skills training, etc. The cost has to be worked out on a per-seat basis. Can you please help me with what I can quote?