The four areas you have mentioned are independent of each other. Of course, I doubt whether there is any difference between the first two. If there is, I am not aware. Nevertheless, you need to create your own Service Reference Guide (SRG), and training should be provided on how to use the SRG. Secondly, you need to create a process and sub-process for every process if required. You should measure the cycle time of every process or sub-process.
For Sl No 3, i.e., [warehousing](https://docs.google.com/document/d/1wfwViQbtdjndEgLFyTFldJDa5dRXCQwU1AmOwqaVv7o/edit?usp=sharing), I will conduct the training. This is also a vast subject. I need to know how many warehouses you have and what material is moved through these warehouses.
The last one, i.e., Transportation, is also a vast subject. This is where you may get a lot of headaches. Creating uniform operations across the branches will be the key to your success.
What type of software do you use? You should also conduct training on the software. Possibly [Manhattan](http://www.manh.com/) could be the right software for you.
Thanks,
Dinesh V Divekar
Dear Mr. Dinesh, thanks for the response. We are into the following:
1. Custom Clearance (Sea/Air - Import/Export)
2. Freight Forwarding (Sea/Air - Import/Export)
3. Warehouse
4. Transportation
Do appreciate your expertise in explaining it further.