How Would You Handle a Sudden Demand to Fill 200 Call Center Vacancies in 2 Months?

Hi Seniors, I need your advice. When working as a recruitment manager or generalist HR manager in a call center, there is a sudden ramp-up by the operation team where they need 200 vacancies to be filled in 2 months' time (either freshers/experienced). The pay structure, when compared to the market, is less. So, as an HR manager, what would be your response to the operation team? Will you be able to give the commitment, saying yes, we will fill the 200 vacancies in 2 months' time (even though your operation team knows that filling 200 vacancies in 2 months is not actually possible)?

Regards

While I understand the business need, achieving this target with your current pay structure, which is below market standards, will be challenging. Here's my proposed approach:

Timeline Strategy

Split hiring into two phases: 100 hires in Month 1, followed by the remaining 100 in Month 2, prioritizing business needs.

Enhanced Hiring Tools

Use tools like employer.stark.ai for AI-driven talent sourcing, bulk shortlisting, and predictive hiring to streamline the process.

Additional Measures

Launch employee referral incentives, strengthen partnerships with colleges, and highlight non-monetary benefits like career growth and training to attract candidates. We may also need to discuss adjustments to timelines or compensation for a realistic hiring plan. Let's finalize a strategy to align expectations and resources.