How Can I Effectively Survey Communication Gaps in My Organization? Seeking Methodology and Resources

Hi, I am planning to conduct a survey on communication gaps or patterns in my organization. We would like to know the methodology that can be used for conducting this study. If someone can please suggest the books or questionnaires to be used for this survey.

If you can answer the following points, I can extend some support:

A. What is your hypothesis?
(The facts, figures, assumptions, premises you want to validate or check through the study)

B. Which communication channels or modes do you want to include?

C. Who shall be your respondents for this study?

I understand you want to study the "Effectiveness of Communication In ...................(your organization)" and not the communication gap. Do not initiate the study with the conclusion in mind.

Regards,
Shailesh Parikh
Vadodara, Gujarat
[Phone Number Removed For Privacy Reasons]

Objective of the Study

My objective for this study is to improve interdepartmental communication. The methods I will be using are case studies and questionnaires. The departments targeted are Operations, Customer Service, Credit, Sales, Marketing, and HR.