Dear hr@sneh,
Employee Satisfaction or Employee Engagement or only the means and ends. I recommend you concentrate on the results. Satisfaction or engagement should translate into operational efficiency.
Click the link to read an article titled "
Top 5 Quality Metrics for the Plant Manager’s Dashboard"
Those five ratios will show how far the employees or satisfied or engaged. In addition to these ratios, calculate Inventory Turnover Ratio (ITR) as well. This is the one single ratio that speaks volumes about purchase-production relations, purchase-sales relations, relations with vendors and so on. In a manufacturing sector (yes, including top-notch MNCs) bringing coordination among purchase, production and sales is a perennial challenge. I have seen at least three companies wherein employees have stuck to the company but then their ratios remained poor.
I am not against employee satisfaction or engagement as such. However, this jargon creates a trap for HR and HR starts enjoying the cosiness of it without checking the ground realities.
My views are a little radical. This is because of my exposure to a large number of industries for my training assignments.
All the best!
Dinesh Divekar
+91-9900155394