Feeling Forced to Resign Due to Mismanagement: Can I Seek Compensation?

I'm from Chennai. I work in a BPO firm (transcription). I have just submitted my resignation to my GM, and he has accepted it. I'm not leaving of my own accord, though. I was provoked by the mismanagement and misconduct of my TL. I have been bringing this to the attention of my management for a very long time now (over 2 years), but they are not concerned about anything; rather, they are only concerned about getting the jobs done daily. Even in the letter, I mentioned that because of the trauma caused by my TL, I'm leaving. Nothing was said about that.

I have put in 5 years at this company and would like to stay as long as it exists, but unfortunately, I couldn't because of the treatment from my TL.

Query on Compensation

My query is, can I claim compensation for being provoked to resign, for the management not taking any action against the erring TL despite my reports, and for the threat I received from my TL last month, for which no action has yet been taken? I'm leaving this company now with a 50% reduction in salary at the new company. Please advise on what to do.

My post is based on what you have written. Of course, it is important to listen to the other side as well. From your post, it appears that your GM also did not want you to continue. If he were interested, he would not have accepted your resignation. In fact, he would not have remained insensitive to your problems for two long years.

Against this backdrop, it is better to quit the company. In fact, the entire BPO industry thrives on a "use and throw" policy. As far as newspapers and other media reports are concerned, there is no scope to grow beyond a point. One reaches a plateau in his/her career somewhere around 30. How and why could any BPO retain you for the next 25 years?

I recommend you do proper career planning. Be clear about what you should be doing after five, ten, and fifteen years. You may consider shifting your career as well.

Ok...

Dinesh V Divekar