Starting an Inbound Call Center: What Software, Hardware, and Licenses Do I Need?

Hello Chetan, I hate to break it to you, but you're probably not cut out for the call center business. Competition is cutthroat, and many huge call centers have most of their seats vacant. Don't even get me started on the difference in the level of service and guarantees that bigger companies can offer that you just won't be able to compete with. There are a lot of technicalities involved and a slightly heavy investment as well (just computers aren't even the start of it!). You're definitely going to need a leased line if you're serious about the business along with a PBX system to manage your call traffic. I'm not trying to discourage you but just telling you that a lot of bright minds have failed at this before because they jumped in without doing their research right. Just make sure you're not being over-optimistic and that if you jump into something like this, you're capable of handling it.