Mr.Nikhil
Taking Dinesh's comments further on ignorance, I during my career, came across the following kinds of ignorance which contribueted to poor knowledge levels in the organisation.
1) There are people as Dinesh rightly said, who do not know that they do not know and end up giving wrong direction and decisions.
2) There are also people who do not know that they know and end up giving wrong direction and decisions.
3) There are people who do not know but pretend to be knowing and end up giving worng direction and decisions.
Probably one of the reasons for such poor knowledge levels in the organisation lies in hiring wrong candidates by HR. This again is attributable to the ignorance of operational mangers about the scope of the jobs in their department and the knowledge, traits and skills required to perform the job.I used hear from HR fraternity with whom I used to interact with at workshops and seminars, that operational manager beacuse of their poor knowledge about job requirements, used to hand down improper job descriptions/ profiles with the result when they want a work horse, they end up getting a "cute hare' which is more of ornamental and enteratinment value.Because of this kind of inadequatcies of knowlege in operational staff, the HR might hire a 'BEST' candidate but not a 'RIGHT' candidate.This aginsn contributes to poor knowledg level in the organisation.
The startegy of an individual HR officer/HR Department to prevent such recruitment mishaps, will be to keep asking questions to get at the core requirements of the job so that he/It can hire a 'RIGHT' candidate. In knowledge based industry/business which the modern industry unmistakably is, 'asking questions' is considered as one of the stratgies to enahnce one's knowledge or to supplement the shortahge of it in others.
B.Saikumar
HR & labour law Advisor
Mumbai