Dear Shalini,
Greetings for raising this issue for discussion. I have been thinking on this point and wondering if this could be valuable to HR Managers to make it a rule in the code of conduct for employees. Business and official communications are now mostly shared through emails. The issue therefore assumes more important that our language and expressions are presented in a balanced manner in line with the policy of organization we are working for. Politeness and respect for the other person is the first requirement that we must follow. Our professional competence is at test when we are composing an email for our colleagues, seniors or customers or business partners. Details in your email therefore must be authentic and language should also be plain and clear so tht it is understood quickly by the other person without any doubt. Try to make your statement as complete as you can so that minimum clarifications are sought from the other person. In case you want a time bound reply, please do mention it as politely as you can asserting the importance of the matter for your organization. Lastly but not the least, of course, make it a rule for you that you reply all mails received by you. If no action is required at your end even then just mail a little thank you to the sender. This will go a long way to build up your image and goodwill of your organization.
Thank you, once again, for this wonderful opportunity that I got from you through the Cite.
C.M. LAL SRIVASTAVA