Dear Daisy,
Pardon me for my frank assessment. This problem arises on account of two issues. First, the student not doing the homework properly and coming up with a title too soon. Second, the college guide being pedantic and not guiding/questioning the student enough.
The Funnel Approach in Research Methodology
The topic given to you is quite broad, and the organization you have chosen is quite varied in its activities (I gathered that by searching the web). You must have studied Research Methodology as a subject. If so, you would have come across "The Funnel Approach" to narrow down to a specific problem (from a broad topic) for investigation. Did you question your mentor at First Source Solutions about their problem that needs a solution through a study? If you had done so, you would have been able to come up with a title that would have satisfied both the organization and the tutor.
The abstract at
Emerald | Employee Relations | People management issues in Indian KPOs and a paper at
http://www.peoplesuniversity.edu.in/...ue.pdf#page=69 may give you some more ideas.
No, sir, I didn’t question them about their problem. I understand that was the mistake I made. I’ll make sure I meet my external guide in the organization and discuss. Thank you, sir; your reply was helpful for me.
Regards