Struggling with an HR Manager's Poor Communication: How Can We Address This Issue?

I came across an HR Manager whose communication is not very good. In every email (or any kind of communication), you can point out numerous grammatical errors, and one literally has to read the email twice to understand what she wants to communicate. More than once, I have spoken to her about her mistakes and suggested corrections, but she is not receptive to that feedback. I feel that being an HR Manager, her communication needs to be good, if not excellent.

Suggestions for Resolving Communication Issues

Please suggest how this issue can be resolved.

Regards

Yes, you are right that an HR Manager should have good communication skills. If she is reluctant to accept this, you can suggest the following:

1. Ask her to use MS Word instead of directly using the email system, as it has an option to show grammatical errors.
2. She can take help from various standard formats for letters, which are easily available on the internet as well as in various books.

Regards,
Ashe

What is the use of you telling her that her communication skills are poor? When she does not want to improve in spite of feedback, it only goes on to show that she has low self-esteem and a lack of learning attitude.

Secondly, it is the fault of her manager, GM, or VP as well. Why are these people tolerating her poor communication skills? Why has nobody given her a dressing down? Or is it that their communication skills are also poor?

The Importance of Good Communication Skills

There was a time when people considered it a matter of prestige to have good quality English or command over language. The trouble with these times is that the informal culture has percolated down to our blood, and the thin line that divided formal and informal communication has blurred further.

God bless her, this is what I can say!

Regards,
DVD

We have suggested to her many times, but instead of accepting her mistake, she gets into an argument and keeps on proving that we are wrong and she is correct. Anyways, thanks for your suggestion.

Regards,
Tamanna Mehta

Dear friends, this shows the poor quality of our university education. Language and communication skills are the basic requirements for the successful completion of any academic course in humanities or management studies. It is ridiculous how a candidate with poor communication skills can complete a course in management and get employed in the HR department.

There seem to be two problems:

1. HR Manager unwilling to correct herself.
2. HR Manager's poor communication skills.

The first point is an attitude problem, and if it is addressed, the second would soon get resolved by itself. From your message, it is not clear whether the HR Manager is your peer or senior. You can have a chat with your superior, stressing the importance from the organization's point of view. Alternatively, you can try to convince her superior. Thirdly, you can think of an external well-wisher who can impress upon her.

Regards,
V. Raghunathan
Navi Mumbai