Need Help with Voice and Accent Training Materials for Our Call Center Team

Hi,

Can somebody help me with training material on voice & accent training and pronunciation for the call center team?

Regards,
LG

Hi Lakshmi,

I have attached a software file (Macromedia Flash). I am sure it will be useful for your pronunciation training. Please post your feedback if you find this useful or not... I will try to get some more for you.

Best wishes and good luck to you.

Hi Lakshmi,

Find the link below for a lot of materials on V&A, including consonant and vowel sounds, drills, mouth manglers, exercises, grammar, listening, etc. There are a lot of resources available for training purposes at the following link:

https://www.citehr.com/search.php?searchid=188345

Regards

The research, conducted by YouGov, reveals that over half (52%) of British consumers find a ‘Queen's English' accent appealing when speaking with someone in a call centre.
ref: Consumers reject regional accents