Dear Isha,
Measuring ROI on soft skills training is a perennial challenge. Concentrate on that factor, everything else is secondary.
The second challenge is that soft skills training is not treated at par with any functional training like sales training or training on purchase and inventory management etc.
The third challenge for soft skills trainers is way it is conducted. They concentrate mostly on the methods and tools of the training like games, role plays etc. Because of this, soft skill trainers are very good at managing the boredom of the participants. Since they manage the boredom they bring very good feedback. Many training managers ignore the results and concentrate on the feedback alone. This is nothing but missing wood for the trees.
If you are really serious about bringing change then you need to insert numerical examples in your training. For learning subjects like finance, purchase, quality etc, trainers give some numerical examples. This is inescapable part of the training. Bring in your soft skills training something like this. For example, prepare numerical calculations on teamwork, conflict handling, decision making etc and let them calculate it. This is far easier said than done. But then if you could do it, you would be far different and then focus will shift automatically from games to the actual business problems.
I tried creating some numerical examples but then so far I have not succeeded completely.
Ok...
DVD
Hi everyone
I want to know what is the future of soft skills and behavioural skills trainers.Will there be any change in the way we do it today.Please guide so that we can be ready for the change.
Thanks
Isha Khanna