New Delhi: A person cannot claim damages from the bank if he fails to immediately block his lost ATM card and money is unauthorisedly withdrawn by using the card, a district consumer forum has said. It said the bank would have been liable if the transaction of withdrawal of money took place after blockage of the card.
A bench of Central Delhi District Consumer forum passed the order while dismissing a complaint filed by a Faridabad resident Deepa Singh alleging that the bank is liable for the compensation as it allowed illegal withdrawal of money from her account afters he los her ATM card.
“First the money was withdrawn and only thereafter the bank was informed to block the card… The bank would have been liable if the amount had been withdrawn after the blockage of the card,” the forum said. The forum also refused to pass any order against the bank for its failure to provide her video footage of the person who had used her ATM. “The bank cannot be held liable merely because it could not provide CCTV footage of the relevant time. The CCTV is a machine and may not function at a particular time,” it said. AGENCIES
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A bench of Central Delhi District Consumer forum passed the order while dismissing a complaint filed by a Faridabad resident Deepa Singh alleging that the bank is liable for the compensation as it allowed illegal withdrawal of money from her account afters he los her ATM card.
“First the money was withdrawn and only thereafter the bank was informed to block the card… The bank would have been liable if the amount had been withdrawn after the blockage of the card,” the forum said. The forum also refused to pass any order against the bank for its failure to provide her video footage of the person who had used her ATM. “The bank cannot be held liable merely because it could not provide CCTV footage of the relevant time. The CCTV is a machine and may not function at a particular time,” it said. AGENCIES
Source:
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