Starting a Call Center: What Key Steps Should I Consider and Where to Begin?

Dear Seniors/Friends/Well-Wishers,

This is Karjee. I have over 7 years of experience in BPO. While I was working with a company, I held one designation and was busy taking care of my process. Today, I have received a business lead where I can start my own call center. I do know a few basic things required to start a company like setup, VOIP, manpower, etc. However, I feel my knowledge is limited.

Request for Guidance on Starting a Call Center/BPO

I kindly request your suggestions or guidance on the following:

1. What are the major aspects I need to consider initially to start a call center/BPO?
2. Where can I get these things done if you have any suggestions for the first question?
3. Where? How? When?

Dear experts, please share best practices, any presentations, or materials. I would greatly appreciate any responses.

Regards,
Kishore Kumar Karjee

Hi, I am also trying to find something similar here. I am planning to start a training and development firm that provides voice, communication skills, soft skills training, and more. I would appreciate it if you could share your views on this.

Thanks for your interest. Please check this file.

Hi,

I am running my own event management company (registered); however, I am seeking support on how to secure events from corporate and BPO companies. Could someone please provide me with some suggestions?

Regards,
Prashant Kumar
Email: prashantkr2k5@yahoo.co.in