Transitioning from Call Center to Core HR: How Can I Leverage My Experience?

Hi Everybody,

I wanted to know how a customer care executive working in a call centre and having a PGDBM in HR can utilize the experience to pursue a career in Core HR jobs. Please help me out.

Waiting for your prompt reply.

Regards,
Piyush

Hi Piyush,

Sorry for replying late. First off, I would like to ask why you chose to get into customer care with an MBA in HR. If you are planning to start from scratch, post your resume on job-related websites. Look for companies with vacancies for freshers, then analyze the job, your expectations, and other preferences before applying to the one that matches all these.

In Delhi, I have observed that freshers usually get two kinds of jobs:
1. In consultancies.
2. As recruitment executives in BPOs.

Both of these options are good, so depending on your short and long-term goals, choose wisely. I can say this because you will have plenty of opportunities in these fields.

Hope you found your answer.

Dips

Dear Piyush,

Thank you for reaching out to me for guidance. When considering whether to pursue opportunities in BPOs or consultancies for career growth and financial rewards, it is important to evaluate your interests, skills, and long-term goals.

Both BPOs and consultancies offer unique paths for professional development, and the choice between them should align with your career aspirations. BPOs may provide a structured environment for honing specific skills and gaining experience in client management, while consultancies often offer a more diverse range of projects and opportunities to work with various clients.

I recommend reflecting on your strengths, career objectives, and personal preferences to determine which option aligns best with your ambitions. Feel free to ask any specific questions you may have as you make this decision.

Best regards,

Dips Madam

Hi Piyush,

Now, please guide me on whether to go for BPOs or consultancies for growth as well as money, as you are highly experienced in the field. Well, to correct, I am not that experienced and have worked for 3 months in a consultancy and 2 months in a BPO, but yes, I've learned a lot there.

So, to your question, I would suggest you go for BPOs if you get the opportunity easily. Firstly, the environment there is more professional, you'll improve your interpersonal skills, and there are chances of early growth. Your performance is quickly acknowledged, and down the line, you may enter the hardcore profile. In terms of money also, BPOs are preferable.

So find a job accordingly, and yes, it's a bit difficult to get a job in a BPO compared to a consultancy. Still, work smart, you will find it.

All the best.

Dips

Hi Piyush,

Nice to know your doubts are clear now. One more suggestion: sharpen your communication skills because in BPOs, it means a lot and makes it easier to enter and develop knowledge of recruitment and selection, retention, hiring, firing, attrition, etc., as these topics are mostly covered in BPO interviews.

All the best. Let me know of your queries further. So work smart...

Dips