How To Improve Quality?

Dear all,
I want to know that how can i improve quality in my company( IT company)? Actually i am new in my company and with a conversation with my boss, he told me about quality problem.
How can i tackle this problem by using a best HR strategy?
Thanks & Regards:
Sneha joshi.

Hi there,
To ensure high quality of process and work you may consider having a quality assurance department.
You set your quality criteria
You review your manuals and procedures
Establish best practice
Create quality manual
Do your quality Audit
For further explanation please consider to visit this web page you will have all required information on the same. ISO Reports Forms
Hope this information is of value to you.
Regards

Though the question is vastly generic, I am tempted to offer my two cents worth for strategy. My guess is that it is a start-up or a small enterprise, however, you can takeoff with ISO-9001, and streamline your processes. Later start implementing ISO-27001, CMM, P-CMM, BSC, Benchmarking, COPC etc. based on your specific requirements. These models will thoroughly train you for coping up with variations within the processes, understanding the systemic gaps, and sets up a solid framework for continual improvement.