Quality Concerns in IT: How Can HR Strategies Help Tackle This Issue?

Dear all, I want to know how I can improve quality in my company (an IT company). I am new in my company and during a conversation with my boss, he mentioned a quality problem. How can I tackle this issue using the best HR strategy?

Thanks & Regards,
Sneha Joshi.

Though the question is quite generic, I am tempted to offer my two cents' worth on strategy. My assumption is that it is a startup or a small enterprise. However, you can start off with ISO-9001 to streamline your processes. Later, begin implementing ISO-27001, CMM, P-CMM, BSC, benchmarking, COPC, etc., based on your specific requirements. These models will thoroughly train you to cope with variations within the processes, understand systemic gaps, and establish a solid framework for continual improvement.