Dear Bhaskar,
Everyday paper tigers, as policies, are issued by the authorities just to befool the gullible public and even its own employees, but you cannot expect any change from the overly corrupted machinery, which has to implement the change. If they are so serious about the welfare of the employees, why does the Government not make provision for stringent disciplinary action against such officials who willfully delay the settlement of claims? What is the purpose of the supervisory staff and management posted in PF offices if they fail to manage timely settlement of the claims? Who prevents them from exercising their power to expedite the settlement of claims? Regular inspections are made by the higher authorities within the organizational offices, Statutory and Internal Audits are already there, CVC is already there, but who has taken any action so far against any such official who delayed the settlement of claims of employees? Anyway, let us see to what extent the orders get implemented.
Dear Mr. Dhingra,
This is only a policy declared by our Government, and it will be successful only with effective implementation by our great officials. If they want, they can settle the issue. In Defence, whoever leaves the service, they will stop deducting the PF for the last 2 or 3 months, and on the last day of service, the Defence personnel who are released will be issued a cheque of PF Emoluments and other benefits, and within 7 days from the release, they will receive the Pay Pension Order (PPO) directly from their records office. From the very next month onwards, they will receive the pension. The only requirement for settling things properly is dedicated workmanship and service-minded people in the respective chairs. In case of some minor mistakes, they should correct themselves and clear the issue then and there without any further delay in processing the papers for Pension and PF Settlement, which will surely yield good results.
Nowadays, we are witnessing a change in the service of the Banking industry compared to that of two decades ago. Earlier, you had to wait in a lengthy queue to receive your own money, but nowadays, you can enter any ATM, insert your card, and get the money in your hand within a minute. There has been a terrific change in the attitude of the employees of Banks, and their views regarding the customer have really changed. You can now see the Real Gandhian Philosophy in action. In earlier days in SBI, Mahatma Gandhi's photo would be available with some wording underneath, stating, "We are here to serve for Customers, and not the Customers are here to serve us," and so on. However, now we are seeing the same attitude in the minds of employees of Modern Banks. Still, the traditional banks and their attitudes have not changed.
But Mr. Dhingra, let us expect some change at least in this transitional period.