Dear Manish,
Employee performance depends on so many factors. Of that one factor is individual knowledge and skills. To build those skills and knowledge, company's conduct the training programme. Outbound training is one such method. However, it is more fashion or fad than requirement.
In this very forum, I had challenged HR/Training professionals or Outbound trainers to provide evidence of the effectiveness of the outbound training. None came forward. In my personal experience I can say that effect of outbound training remains for a month of so and thereafter it diminishes.
Training companies provide this type of training because of the market demand and they don't sell because their client actually needs it.
I recommend you to re-consider your decision. However, if you have rock solid belief on outbound training then you ask the outbound trainer to provide evidence of change that his/her training brought in, how this change was measured and how long this change lasted.
Secondly, from your side you need to do homework and give this trainer measurable goal statement for this programme. You must mention what is that you wish to increase or decrease and by what per cent? On what parameters you had done this measurement? Examples of this are as below:
a) Employee Satisfaction Index is ____ % in my organisation. Post training, I want to increase it by ____% I will do measurement after ___ months.
b) Losses caused by conflict in my organisation are ____ % of revenue. Because of this training I want to decrease it by ___% I will do measurement after ___ months.
c) Index of decisiveness of managers is ___ on a scale of 10. I want to increase this index by ___ points after this training. I will do measurement after ___ months.
Find out what solutions trainer gives and then do the selection.
Second method of selection is our age old Kirk Patrick Model. But then here your role is far more than trainer's as trainer is responsible for Level I only and from Level II to Level IV, you will be responsible.
By the way, recently there was article in CNN on employee training. Check the following link to read it:
Company training programs: What are they really worth? - Fortune Management
Ok...
Dinesh V Divekar
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