Problem Solving Techniques Doc Download

Can anybody help me with some article or presentation on the problem solving techniques?

hello
iam attaching my own article on the topic..
but it was made for some middle level Govt employees ..so i made it very simple and selected only those which are easily understandable for them..hence it is not comprehensive...
hope u will have some idea
regs
CV

sorry forgot 2 attach in the last msg
here it is

use total quality management tools like suggestion bopxes, discussion circles, forums for quality/ waste minimisation, brainstorming. morphological forced techniques, idea generation, network diagrams, there are more than 100 tools for generating ideas.
a good book guess the name is "100 methods of TQM" by sage publications, author- gopal kanji
surya