Need Help Finding an Article or Presentation on Problem-Solving Techniques?

Can anybody help me with an article or presentation on problem-solving techniques?

Hello,

I am attaching my own article on the topic. However, it was tailored for middle-level government employees, so I made it very simple and selected only the content that is easily understandable for them. Hence, it is not comprehensive. I hope you will find it informative.

Best regards,
CV

Sorry, I forgot to attach the file in the last message. Here it is.

Total Quality Management tools such as suggestion boxes, discussion circles, forums for quality/waste minimization, brainstorming, morphological forced techniques, idea generation, and network diagrams can be utilized. There are more than 100 tools available for generating ideas.

A recommended book, possibly titled "100 Methods of TQM" by Sage Publications, authored by Gopal Kanji.

Surya