How Do I Start My Employee Satisfaction Survey Project for My MBA? Need Your Advice!

Hi friends, I am pursuing an MBA and currently doing a summer project at a software company. The topic of my project is an employee satisfaction survey. I don't know how to go about it. Please help me. The report is due on 15.7.07.

Hi Vishali,

You have chosen an interesting topic, Employee satisfaction survey. There is a lot of information available on the internet, even in the Cite HR discussion panel. What you need to do is prepare a questionnaire featuring the different parameters essential in order to evaluate the satisfaction ratio for each associate.

You will also need to conduct a survey about the company you are working on for the project. Understand what the company is about, its applications, reporting hierarchies, and other relevant information. Combine this information with the parameters you have established.

Prepare a questionnaire, distribute it to the executive level or company's leadership, and tabulate their responses using different charts and graphs. Provide your comments on areas for further improvement.

I hope I am clear about the requirements for the Employee satisfaction survey. Please revert if you have any questions on the same.

Best Regards,
Srilatha

Hi,

Yes, I have worked on an international assignment. Firstly, you need to prepare a target group - which means the name and number of employees who will be a part of the survey. Secondly, prepare a questionnaire covering various topics like:

1. Perception of the Company
2. Working conditions
3. Loyalty
4. Relationship with colleagues
5. Job duties
6. Job satisfaction
7. Top Management.

For example, Job satisfaction:
1. I feel my job is secure.
2. I look forward to coming to work.
3. I am willing to work harder in order for XYZ Co. to achieve the wanted results.
4. I feel motivated in my daily work.

Lastly, hire an external consultant to carry out this data so that employees are assured about its confidentiality.

Regards,
jIngles

Hi!,

This is Deepa Mathur. I have also done my project on Employee Satisfaction. Hereby attaching my project report copy. I think this will help you a lot in making your project.

There are various parameters on which you can conduct your survey like:
1. Working Environment.
2. Working Culture.
3. Job Security.
4. Health & Hygiene.
5. Relationship with coworkers.
6. Relationship with Bosses, and many more.

You will find various parameters in the attached project report.

Regards,
Deepa Mathur. :D

Hi Deepa,

I saw your attachment. It's nice and very useful for my project. Thank you a lot. I would like any additional attachments on the topic of motivation because I am also working on a project based on Maslow's Needs Theory. Have any of your friends done this topic? If so, kindly send me more information.

Regards,
Jayavishali

Hi Deepa,

I am working as an Executive HR in a manufacturing firm. I need to conduct the ESS in my company, and I got an idea for your survey. I'll request you to please attach the questionnaire of this project report to my email address: Shweta.gautams@gmail.com.

Best Regards, Shweta

Dear Deepa,

Thank you for the information and the attachment of the Project Report. I am a final year MBA student doing my SIP in the IT sector. Your project helped me a lot to understand the basics of an ESS and research.

Thanks & Regards,
Juhi

Hi,

This is Pawan. I also did my PGDBM from IMT Ghaziabad, and my roll number was 42101189. What was your center? I was at Rajinder Nagar Del-08 Center.

I have a request. Can you send me the questionnaire and workings of data analysis if possible? That will be of great help. I have a few doubts. For example, how was the average satisfaction for various categories calculated and what was the rating scale?

My email address is pawan2paw@yahoo.com. I will be waiting for your reply.

Regards,
Pawan

Hi Deepa,

You have done a really good job. Have you used a questionnaire as a tool? Can you post a copy of that?

Regards,
Agnya

Hi there,

Even I have done my summer training project on ESs.

There are some more parameters which you can add while doing your survey, which will be of great help to the company and for your learning too:

1) Leadership quality.
2) Career development.
3) Training program.
4) Performance appraisal.
5) Work-life balance (which is very important nowadays).
6) Creativity and innovation.
7) Change management.
8) Communication.
9) Motivation.
10) Work climate and culture.

These parameters will cover all the important questions required for conducting a survey. Prepare as many questions as you can under each parameter so that you can choose the best among them. You can refer to a book by the author T.V. Rao; it will guide you on how to prepare questions under each parameter, and you can find most of them in it.

The most important thing you should do before preparing questions is to observe the employees of the company as much as you can so that you can identify the problem areas. This will also help you.

I prepared 120 questions, after which I reduced it to 60 questions. Make sure that your questionnaire does not look very lengthy.

Good luck for your project, and I hope this will help you.

Cheers,
Minu

Hi Deepa,

I am Leena. I have seen your project, and it's very nice. Best of luck for your future endeavors.

Secondly, I would like to ask for your help with my SIP training. My profile is about Employee Training, so could you please provide me with some information about this project? Your guidance would be highly appreciated.

Please reply to me as it is very urgent.

Thank you.

Dear Deepa,

Enclosed are the attachments on ESS.

Regards,
Ankit
09869851356

Hi Sneha,

My name is Hina. I have prepared a questionnaire on ESS. I think it will help you. Check it out.

Hi,

Very nice report you have done. Can you arrange to send your questionnaire?

Thank you,
Rachana Shah

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Hi!,

This is Deepa Mathur. I have also done my project on Employee Satisfaction. Hereby attaching my project report copy. I think this will help you a lot in making your project.

There are various parameters on which you can conduct your survey like:
1. Working Environment
2. Working Culture
3. Job Security
4. Health & Hygiene
5. Relation with coworkers
6. Relation with Bosses, and many more.

You will find various parameters in the attached project report.

Regards,
Deepa Mathur

Employee satisfaction survey Name of The Employee (Optional) Employee code(optional) Your Company1. My company is one of the best companies to work for. (1) (2) (3) (4) (5) 2. My company treats me well. (1) (2) (3) (4) (5) 3. I am proud to tell people I work for this company (1) (2) (3) (4) (5) 4. Considering everything, I am satisfied working for my company at the present time. (1) (2) (3) (4) (5)1 - very disagre, 2 – disagree, 3 – neutral, 4 – agree, 5 – very agreeYour JOB1. I am satisfied with my job and the kind of work I do. (1) (2) (3) (4) (5)2. My job are challenging and interesting. (1) (2) (3) (4) (5)3. I am getting enough relevant training for my present job. (1) (2) (3) (4) (5)4. I understand what is expected of me in my work. (1) (2) (3) (4) (5)5. I have the material/equipment and tools I need to do my job well (1) (2) (3) (4) (5)6. I am satisfied with my working conditions. (1) (2) (3) (4) (5)7. My manager recognizes and acknowledges my good performance. (1) (2) (3) (4) (5)8. Overall, I am satisfied with my present job. (1) (2) (3) (4) (5)Career and Development1. The company makes every effort to fill vacancies from within before recruiting from outside. (1) (2) (3) (4) (5)2. I am satisfied with the job opportunities in the company. (1) (2) (3) (4) (5)3. Promotion goes to those who most deserve it. (1) (2) (3) (4) (5)4. I was given enough feedback on my performance. (1) (2) (3) (4) (5)5. I am satisfied with the opportunities for training. (1) (2) (3) (4) (5)Your Manager1. My manager (immediate supervisor) trusts me. (1) (2) (3) (4) (5) 2. My manager helps me to improve myself. (1) (2) (3) (4) (5) 3. My manager takes prompt and fair corrective action on employees who fail to perform their work satisfactorily. (1) (2) (3) (4) (5)4. My manager establishes plans and work objectives with me. (1) (2) (3) (4) (5)5. My manager gives me clear instructions. (1) (2) (3) (4) (5)6. My manager is available when I need advice. (1) (2) (3) (4) (5)7. I feel free to talk openly and honestly to my manager. (1) (2) (3) (4) (5)8. My manager praises me when I do a good job. (1) (2) (3) (4) (5)9. My manager holds regular meetings with my work groups. (1) (2) (3) (4) (5)10. Those meetings keep me informed, give me information and enable me to do a better job. (1) (2) (3) (4) (5)11. My manager is effective in making decisions. (1) (2) (3) (4) (5)12. My manager knows what is going on in my work group. (1) (2) (3) (4) (5)13. My manager is doing a good job. (1) (2) (3) (4) (5)My Work Group1. Work is fairly distributed in my work group. (1) (2) (3) (4) (5)2. I am satisfied with how members of my work group solve problems. (1) (2) (3) (4) (5)3. My work group works well together. (1) (2) (3) (4) (5)4. I feel free to talk openly and honestly with members of my work group. (1) (2) (3) (4) (5)Employee Benefit1. I am satisfied with the company's employee welfare programs such as canteen facilitity,transporation facility & incentives, etc. (1) (2) (3) (4) (5)2. I am satisfied with the recreational activities provided by the company viz. annual dinner. (1) (2) (3) (4) (5)3. I am satisfied with the company's people programs, such as birthday announcements, valuable employee of the month, bulletins and newsletter, etc. (1) (2) (3) (4) (5)Open Ended Questions1. What is it that you like most in your job right now? Name at least two aspects.2. What is it that you are not comfortable in your job right now? 3. What do you need to improve your performance and productivity? 4. Give at least three suggestions to improve the work environment in this company?

Hi, I am doing a project on employee satisfaction in hospitals. I have no much idea about this. Can you please help?

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I have corrected the spelling, grammar, and punctuation errors in the user's input. Additionally, I have formatted the text into proper paragraphs with a single line break in between.

I saw your post to Jayavishali. I really like the way you helped her. It would be great if you could kindly assist me in my project topics too. I am confused about which topic to select; my specialization is in HR. Kindly advise and let me know how to frame a hypothesis and questions for the same.

Thanks,
Maimoona 😕

Hello Deepa,

I am Paveda Balaj Ranganath, currently pursuing my MBA at VIT University. I have been assigned a project at Univercell in HR. My topic revolves around studying employee satisfaction and performance in Univercell retail stores in Tamil Nadu. I am seeking assistance in obtaining a questionnaire for assessing employee satisfaction in retail stores. Success in this project could lead to a placement at Univercell, so I kindly request your support.

I have selected specific parameters to gauge job satisfaction, including job role, task significance, task analysis, autonomy, and feedback. Based on these criteria, I intend to evaluate employee job satisfaction and also examine how employers (store managers) assess employee performance. Any assistance in this regard would be greatly appreciated.

Thank you.

Regards

Hi Deepa,

This is Balasubramanian from Tamil Nadu. I saw the project report, and it is very nice and useful for my project. Could you please send me the questionnaire?

Thanks & Regards,
Balasubramanian

Hi, I am doing a project on employee satisfaction in hospitals. I have no much idea about this. Can you please help?

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I have corrected the spelling, grammar, and punctuation errors in the user's input. I have also ensured proper paragraph formatting with a single line break between paragraphs.

Hello Deepa,

I tried to send you a private message without success. The project theme is good, and so is the analysis. Have you thought of publishing your findings?

Simhan
An academic from the UK

Hello Sudha,

Students normally know well in advance about the need to submit a project; that being the case, why do you have "very short time and no resources where to get the information/help for that?"

Look through the above posts. Deepa Mathur has posted her project report. Using that as a basis, you need to conduct your research. Beware of copying her project and submitting it, as it would be a grave academic error, and you could even be debarred from the course if you are caught.

If you still need help, I can guide you.

Best wishes,

Simhan

Hi there,

There is a great guide listed here Knowledge <link updated to site home>. The first thing I would do is gain an understanding of the difference between employee satisfaction and employee engagement. Then I would sell the management team on the value of conducting an employee engagement survey rather than an employee satisfaction survey. The key concepts in conducting a successful employee survey are:

1) Leadership buy-in to the importance of the survey and acting on the results
2) Communication - Why are we surveying? What's in it for the employee? Communicating that the survey is confidential and that responses will not be linked back to individual employees. Employees need to feel safe to be open and honest.
3) Participation - need to make participation a priority. Encourage leaders to get everyone involved in completing the survey. Constant communication.
4) Communicating the results and the improvement process
5) Acting - the survey is useless if we do not act!

Hope this helps.

Hello,

I'm doing a one-month internship in CUMI, Chennai with the same topic, i.e., job satisfaction and motivation. Can someone help me? I've no idea as to how to do the same.

Amy,

I am amazed at the brief information that you have given about yourself and the internship. Even if one wants to help you, one won't be able to do it effectively. What course are you doing? Did you not get any input about what an internship is and its objectives? Have you done any search on internships, in general, using either Google or even searched CiteHr for previous posts on this?

If you provide more info, I am sure someone will respond.

Simhan
A retired academic.

Hi Deepa,

I'm doing my SIP on the same topic. I saw your project, but I'm not clear with the calculation of SI and XI. Please help me out.

Thanks & Regards,
Vijeta

Hello Pooja,

I am amazed that you have posted this query in a thread/string which contains both a project report and a questionnaire attached to previous messages. I wonder whether you have read all the messages in the previous 6 pages or not.

Have a nice day.

Simhan
A retired academic in the UK.

As so many people have posted messages, it will help if you address the person from whom you are seeking the questionnaire. Have a nice day.

Simhan
A retired academic in the UK

Subject: Request for Soft Copy of Project Questionnaire

Dear Naumannzr, I hope this message finds you well. Could you please email me the soft copy of the questionnaire for the attached project? Your prompt assistance in this matter would be greatly appreciated.

Thank you,
Deepa Mathur

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Hello Deepa Mathur, I hope you are doing well. I wanted to inform you that I have also completed a project on Employee Satisfaction. I am attaching a copy of my project report for your reference. I believe that it could be beneficial to you in the development of your project.

Parameters to Consider in Your Survey

In conducting your survey, you may consider various parameters such as:
1. Working Environment
2. Working Culture
3. Job Security
4. Health & Hygiene
5. Relationship with coworkers
6. Relationship with Bosses, and many more.

You will find detailed parameters outlined in the attached project report.

Warm regards,
Deepa Mathur :)

Hi,
Please find attached a questionnaire on Maslow's Theory. It more or less contains the required parameters. It just has to be customized.

Hey friends,

I have just joined in. I have a project on employee satisfaction survey, which requires me to encrypt the email addresses of all employees since they use their email IDs to access the application. Please provide the required answers.