Dear Prasad Margi,
This is to bring to your notice that your call data at the site is being observed incorrect. There were multiple instances found where the customer was kept on hold for seconds or minutes at the start of the call itself without giving the standard salutations and is unsatisfactory.
We are giving you one last chance to prove yourself.
Your performance will be monitored for 15 Days at your site. Post that if there is no improvement in your performance then your services can be terminated.
This is the format which i prepared for warning letter but can you do some changes and revert back to me
This is to bring to your notice that your call data at the site is being observed incorrect. There were multiple instances found where the customer was kept on hold for seconds or minutes at the start of the call itself without giving the standard salutations and is unsatisfactory.
We are giving you one last chance to prove yourself.
Your performance will be monitored for 15 Days at your site. Post that if there is no improvement in your performance then your services can be terminated.
This is the format which i prepared for warning letter but can you do some changes and revert back to me