Managing crucial conversations at work is a skill that has to be learned by doing. When one is not equipped with it, he or she tends to get into a primitive fight or flight mode, which means either remaining silent and missing out on an opportunity or getting violent and making the situation worse. However, with the skill at hand, it can be turned into a win-win situation.
I am attaching an article of mine recently published on "Steering the Tough Talk." I would be glad to have your comments/feedback.
Regards,
Bharath G