Problem-solving has different steps of approach. A PDCA (Plan Do Check Act) Approach is the best way, and everyone has their way of PDCA in a 6-8 steps approach.
Step 1: Identifying the team and selecting the problem (Problem Statement) and theme for the problem-solving.
Step 2: Identifying the current situation.
Step 3: Analyzing the root cause.
Step 4: Identifying the solution for the root cause.
Step 5: Implementing the solution.
Step 6: Verifying the results.
Step 7: Standardization.
To identify, analyze, and verify, 7 QC tools are used:
- Graph (Line, Bar, Pie)
- Check Sheet
- Control Charts
- Histogram
- Cause and Effect Diagram
- Pareto Diagram
- Scatter Diagram
Apart from these QC techniques, other tools are also used:
- Stratification
- Tree Diagram
- 3W 1H
- 5W 1H
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