How We Managed a 130-Person Outbound Training in Just One Day – A Case Study for Trainers

Hello All, Just wanted to share an Outbound Training Experience. We were asked by a corporate in Mumbai to conduct a 1-day Outbound Training program for a group of 130 people, all together. :)

I thought of posting this as a quick case study on large group management:

Challenges:

1. Limited Time frame - Just 8 Hours
2. Extremely Large Group
3. Well-defined Learning Objectives - Listening Skills, Process and System orientation, and Fun :)
4. Seniors and Middle Management with high expectations

Challenges Overcome:

1. Meticulous Planning - We all planned the event for almost 2-3 days, selecting team-building activities that would create an impact.

2. The venue and the initial group formations and 1-day prior preparation of activities were focused on, and the efforts paid off as the day organized right at the beginning. Remember, this step is critical for a smooth event.

3. The group dynamics were well studied. There is a complete difference between activities for youngsters and seniors.

4. Finally, very strict control was required on the training day. Although the corporate group was extremely cooperative, the group had to be tightly managed because of its sheer size.

Results:

Well, Prashant (the Lead trainer of *PraMaz Outbound*) with 2 associates conducted the whole thing, and I am happy to say that the day went wonderfully well, with very good reviews. Although we had to send Prashant for a day off after that. :)

Just sharing it. Hope it would be useful for the young trainers out there.

Thanks for reading. Bye.

It's great to hear that you had a successful day. Remember, success often hinges on preparation. Congratulations! For the benefit of all forum members, we would appreciate it if you could share the outcomes of the training activity. Please elaborate on what improvements were observed or any setbacks encountered, along with the timeframe in which these changes occurred.

Thank you,

Regards, DVD

Thank you for your comments. The results were all focused on even before we began the day. For example, the organization had requested that post-training, the candidates should be able to appreciate the need to place themselves in the customer's position. This can be achieved through instilling in the participants the importance of being attentive listeners to the consumers' requirements.

The activities that we provided (I will not be able to divulge them) were each an hour long, involving 4 teams of approximately 30 participants. At the end of the activity, during the self-debrief session, almost 90% of the group themselves admitted the importance of being better listeners.

Thus, the results are always in the hands of the trainer. What is crucial in an outbound session is the focus on achieving the objectives rather than just emphasizing fun and frolic.