What Does a Telecaller Really Do? Exploring Their Key Roles and Responsibilities

Roles and Responsibilities of a Telecaller

In the role of a telecaller, individuals are responsible for making outgoing calls to potential or existing customers to promote products or services. They need to effectively communicate information about the products, answer questions, and address any concerns customers may have. Additionally, telecallers are expected to maintain accurate records of interactions, follow scripts provided by the company, and meet set targets for call volume and sales.

I hope this helps clarify the roles and responsibilities of a telecaller. Let me know if you need more information.

Job Requirements for a Telecaller

- Should have excellent communication skills and convincing power.
- Fluent in English, Hindi, and Kannada.
- Should be able to work with a team.
- Good at computers.
- Female candidates only.

Experience and Role Details

- Experience: 0.6 - 1 year
- Role: Process Associate
- Functional Area: Marketing/Advertising
- Education: UG - Any Graduate - Any Specialization
- Location: Bengaluru/Bangalore
- Keywords: TELE CALLER, BANGALORE

Regards

Telemarketing - Two Ways

1. Brand Promotions
2. Telephone Operator

1. Brand Promotion Tasks

• Explain to customers based on product offers/benefits.
• Promote the products.
• Conduct customer follow-ups.
• Collect feedback via mail/phone (communication channels).

• Maintain a register for the same.
• File the requisition of staff for the use of telephones.
• Prepare a list of calls made by the staff department-wise and send the same to the HOD.

2. Tele-Operator Responsibilities

• Report complaints to the Maintenance department in case of any fault/damage/breakage and inform the HOD.
• Check the intercom lines and instruments and use the service of a telephone technician in case of any repairs.
• Ensure that the telephone system works smoothly without interruption.
• Avoid unnecessary conversation while on duty.
• Be extremely courteous towards people calling from inside and outside the hospital, making them feel the operator is willing to assist them.
• Accuracy is essential to connect to the correct numbers required.
• Have speed in connecting the calls to avoid delays.
• Work in shifts, overtime, holidays, and weekends as requested by the HOD.
• Do not leave the post until the reliever reports for duty.