New to Leading a Tech Support Team? Seeking Advice on Roles and Team Activities

Understanding Team Lead Roles in IT Product Support

I am a new Team Lead to our Tech Support Team (IT Products). Kindly let me know about the TL roles (especially in IT product support), team activities, and any other relevant activities. This information will help in enhancing the productivity of the team and promoting team building.

Thanks in advance.

Regards.

First thing I would suggest is to feel confident and happy about being a team lead. It is well said that your thinking process is what affects your actions.

I am not a technical person; however, I have been in technical companies and can suggest the following:

1. Do good planning for any project that comes at hand.
2. Have well-defined goals/KRAs for each team member.
3. Set time-bound goals.
4. Regularly monitor your projects to track progress and anticipate solutions for potential problems.
5. Maintain good coordination among team members.
6. Lack of proper coordination is one of the reasons why teams fail.
7. Create a fun work environment for the team.
8. Be approachable to your team.

I am sure that people learn a lot through experience. Soon, you will figure out how to navigate this role. Enjoy being a leader but remain modest and empathetic towards your team.

Regards,
Pritha