Struggling with Hotel Staff Retention? Insights on Compensation and Loyalty Bonuses Needed

Hi,

Could those working in the hotel industry kindly advise on the various compensation benefits being offered in the hotel industry?

Could you also advise me and let me know on the emerging trends where salary increase is concerned in the Hotel Industry?

Also, is it feasible:

a) to include a portion of tips under the category of Special Allowance. What are the implications if that is done? What could be the pros and cons.

b) What about loyalty bonus/loyalty incentive? Does the Indian hotel industry have and follow this concept?

c) What could be the other ways through which we could retain staff where salary is concerned?

I am facing a major threat to retention in my unit as salaries are not at par with the industry, there is no structured growth plan. Discontentment is slowly showing on the surface.... Help...!!!

Creativity Sparkles.

Hi,

One needs to be creative and set trends based on what the budgets allow, and plan accordingly. Tips cannot be considered as a special allowance. However, one strategy could be to introduce service charges of up to 10% on the guests' bills. This can be a way to generate additional revenue for the company at no extra cost. The service charges collected can then be distributed among the employees, with 25% of the total amount reserved for covering any breakages. Without further details, it is difficult to provide more specific information on this matter. Feel free to contact me at nevilall@yahoo.com.

Thank you.